fix your site FFS...


tgchan
Full Access
Joined: 06/25/17
Posts: 80

It's been hours since you cannot log in...

It gives you this bs message of expired session, please reload... except nothing works on any browser and device...[br][br][br]If it wasn't for a very smart move from someone =

"

Hi Guitar Player![br]Need help getting back into your Guitar Tricks account? Click the button below to reset your password.

Create New Password[br]

[u]Or you can click here to be logged in automatically without making a new password.[/u]

[u]For security this reset will expire in 30 minutes. Let us know if you need any further help![/u]

[u]Best,[/u][br]Guitar Tricks

"[br][br]that allowed me to log in even in this sittuation... I wouldn't even be able to come here and write it...[br][br]You customer support does f*** all... Since I have written them... no reply/response yet... It's been more than 7h... [br][br]Really...


# 1
Tinpan
Full Access
Joined: 03/31/20
Posts: 398

I've got issues too. Site was 'down for maintenance' yesterday and now that it's back up I have lost the most recent tutorials. Ffs alright. I clench every time down knowing will be issues afterwards. ?


# 2
davem_or
Full Access
Joined: 10/31/17
Posts: 158

I guess I'll just add my complaint to this list.

A few days ago it wouldn't let me in because it said it was "Under Maintenance".

Today I can't get it to list new comments. It just goes to a blank screen


# 3
tgchan
Full Access
Joined: 06/25/17
Posts: 80

I didn't even get info that something was wrong/maintenance. It just wouldn't let me log in/ Telling me that my session has expired and I should reload page and try again. If I had known they were undergoing some kind of maintenance I wouldn't be so annoyed. Everything seemed to be working except I couldn't use what I've paid for...

I just love how they never forget to spam your mail with their new custom/specialised plan, etc. but a little notice like "Listen guys, we are having some problems/maintenance. We should be back at ..." or " On Saturday the 1st we will be undergoind maintenece, please organise your day differenelty in case you would like to practice with guitartricks."

Whatever...

But no... [br][br]Let's spam them with other bs and when we go down let's just sit quiet and let them wait... [br][br][br][br]Still no customer service reply for my ticket/mail from yesterday...

"Favorites: All" show, doesn't work as well/


# 4
ChristopherSchlegel
Guitar Tricks Instructor
Joined: 08/09/05
Posts: 7,929
Originally Posted by: tgchan

I didn't even get info that something was wrong/maintenance. It just wouldn't let me log in/ Telling me that my session has expired and I should reload page and try again. If I had known they were undergoing some kind of maintenance I wouldn't be so annoyed.

Sorry you are having trouble! I'll let the tech admin know about giving notice ahead of time. I just found out about this myself! It's apparently related to a big server move & update that happened this week.

I'm also asking a tech admin to look into the favorites issue!

Sorry again. Hope it's working now! Seems to be okay on my end.


Christopher Schlegel
Guitar Tricks Instructor

Christopher Schlegel Lesson Directory
# 5
tgchan
Full Access
Joined: 06/25/17
Posts: 80
Originally Posted by: ChristopherSchlegel
Originally Posted by: tgchan

I didn't even get info that something was wrong/maintenance. It just wouldn't let me log in/ Telling me that my session has expired and I should reload page and try again. If I had known they were undergoing some kind of maintenance I wouldn't be so annoyed.

Sorry you are having trouble! I'll let the tech admin know about giving notice ahead of time. I just found out about this myself! It's apparently related to a big server move & update that happened this week.

I'm also asking a tech admin to look into the favorites issue!

Sorry again. Hope it's working now! Seems to be okay on my end.

Hello, log in works as it should now but favourites SHOW ALL is still broken unfortunetly/


# 6
ChristopherSchlegel
Guitar Tricks Instructor
Joined: 08/09/05
Posts: 7,929
Originally Posted by: tgchan

Hello, log in works as it should now but favourites SHOW ALL is still broken unfortunetly/

Thanks for the update. I'll pass that info to the tech admin.


Christopher Schlegel
Guitar Tricks Instructor

Christopher Schlegel Lesson Directory
# 7
DraconusJLM
Registered User
Joined: 06/21/21
Posts: 360

I think all the problems are because I cancelled my subscription.....


I wish this forum had a "block user" feature. Possibly I'm not the only one......

# 8
Guitar Tricks Admin
Full Access
Joined: 09/28/05
Posts: 3,257

Hi All,

Thank you for your patience. The developers worked over the weekend to fix these issues. Everything reported here should be working as normal. If you continue to have issues, please send us a message at admin@guitartricks.com. Thank you for sharing your feedback, and helping us work out these bugs!


If you have any questions, comments, or concerns, please contact us.
# 9
tgchan
Full Access
Joined: 06/25/17
Posts: 80
Originally Posted by: Guitar Tricks Admin

Hi All,

Thank you for your patience. The developers worked over the weekend to fix these issues. Everything reported here should be working as normal. If you continue to have issues, please send us a message at admin@guitartricks.com. Thank you for sharing your feedback, and helping us work out these bugs!

Why would I even bother doing that? You still have not answered my last message which was send a few days ago...[br][br][br]+ now all favourites are gone... The whole list has been wiped... (I really hope this is only temporary because I have beem building this list, which is the core of my practice, for a few years... )

Please... tell me... How can I practice when your site is a one steaming pile of mess... ?

Seriously...


# 10
GordonAll
Full Access
Joined: 12/13/20
Posts: 34
Originally Posted by: tgchan
Originally Posted by: Guitar Tricks Admin

Hi All,

Thank you for your patience. The developers worked over the weekend to fix these issues. Everything reported here should be working as normal. If you continue to have issues, please send us a message at admin@guitartricks.com. Thank you for sharing your feedback, and helping us work out these bugs!

Why would I even bother doing that? You still have not answered my last message which was send a few days ago...[br][br][br]+ now all favourites are gone... The whole list has been wiped... (I really hope this is only temporary because I have beem building this list, which is the core of my practice, for a few years... )

Please... tell me... How can I practice when your site is a one steaming pile of mess... ?

Seriously...

Today is the 1st time I signed in since about a week ago, all my favourites are missing too. It's a pain in the a*se trying to remember which lesons and songs I added and, after looking at the 'My Progress' page, I've no intention of going through all of the lessons and songs completed to find the missing pages.

Prior to this, I have had no complaints about my time as a G.T. member, I hope a backup was made before the switch and a fix is applied soon.


# 11
GordonAll
Full Access
Joined: 12/13/20
Posts: 34

Quick update, all my favorites are back in, great! If I hit the show all button it goes to a blank page, hopefully a minor hiccup with the fix ongoing.


# 12
fcojmontes
Full Access
Joined: 06/12/22
Posts: 1

Hi everybody from Spain. Today the web says "Error EncounteredAPI says "". when I try to open a new lesson. But the app for android works ok...


# 13
tgchan
Full Access
Joined: 06/25/17
Posts: 80

favourites page and SHOW ALL favourites work once again.

Thank you/


# 14
ChristopherSchlegel
Guitar Tricks Instructor
Joined: 08/09/05
Posts: 7,929
Originally Posted by: tgchan

favourites page and SHOW ALL favourites work once again.

Thank you/

Good deal. Thanks for the update!


Christopher Schlegel
Guitar Tricks Instructor

Christopher Schlegel Lesson Directory
# 15
tgchan
Full Access
Joined: 06/25/17
Posts: 80
Originally Posted by: tgchan

favourites page and SHOW ALL favourites work once again.

Thank you/

You CANNOT move them around (and unfavourite, bascially organise them all together) while in SHOW ALL, though lol

It works fine in "paged/normal/not show all" mode.

Not a biggie, though/


# 16
GordonAll
Full Access
Joined: 12/13/20
Posts: 34
Originally Posted by: tgchan

You CANNOT move them around (and unfavourite, bascially organise them all together) while in SHOW ALL, though lol

It works fine in "paged/normal/not show all" mode.

Not a biggie, though/

Thanks for the info tgchan, I usually set to 'show all'. Not a biggie, as you say.


# 17
tgchan
Full Access
Joined: 06/25/17
Posts: 80

favourites

once again...

A couple of lessons moved around on their own... Years old problem still here...


# 18