Videos not playing


whawke
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Joined: 10/29/23
Posts: 3
whawke
Full Access
Joined: 10/29/23
Posts: 3
11/13/2023 1:34 pm

Hi, new subscriber here.


Tried to start my lessons over the weekend using the Android app, and videos wouldn’t play, but worked on my phone via web browser. Sunday, wishing for a larger screen, I switched to iPad, and the app worked fine.


Now, Monday morn, I thought I’d get a quick session in before work, and videos won’t load in the iOS app or website.


I’ve enjoyed the lessons so far, but what gives? Is the service always this unreliable?


# 1
dabneyknives
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Joined: 03/12/17
Posts: 2
dabneyknives
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Joined: 03/12/17
Posts: 2
11/13/2023 2:12 pm
#1 Originally Posted by: whawke

Hi, new subscriber here.


Tried to start my lessons over the weekend using the Android app, and videos wouldn’t play, but worked on my phone via web browser. Sunday, wishing for a larger screen, I switched to iPad, and the app worked fine.


Now, Monday morn, I thought I’d get a quick session in before work, and videos won’t load in the iOS app or website.


I’ve enjoyed the lessons so far, but what gives? Is the service always this unreliable?

I'm also a brand new subscriber and videos wont play on my laptop or on my phone via the web this morning.  


# 2
ianpalf
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Joined: 11/01/23
Posts: 1
ianpalf
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Joined: 11/01/23
Posts: 1
11/13/2023 2:20 pm

Same for me, new subscriber and video not playing


# 3
Trebs73
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Joined: 12/29/22
Posts: 2
Trebs73
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Joined: 12/29/22
Posts: 2
11/13/2023 2:38 pm

Same for me, have been using the site for a few weeks with no issues until the last couple of days. Videos won't play on tablet/PC/phone with Edge or Chrome


# 4
john of MT
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Joined: 10/08/09
Posts: 1,537
john of MT
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Posts: 1,537
11/13/2023 3:17 pm

A couple minutes ago I checked it out.  Yup... four of four videos clicked did not load up and start.  Using Edge.


"It takes a lot of devotion and work, or maybe I should say play, because if you love it, that's what it amounts to. I haven't found any shortcuts, and I've been looking for a long time."
-- Chet Atkins
# 5
dabneyknives
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Joined: 03/12/17
Posts: 2
dabneyknives
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Joined: 03/12/17
Posts: 2
11/13/2023 3:54 pm

The videos are working for me now.


# 6
Trebs73
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Joined: 12/29/22
Posts: 2
Trebs73
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Joined: 12/29/22
Posts: 2
11/13/2023 4:22 pm

Yep they're back for me too 👍


# 7
whawke
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Joined: 10/29/23
Posts: 3
whawke
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Joined: 10/29/23
Posts: 3
11/13/2023 5:56 pm
#4 Originally Posted by: Trebs73

Same for me, have been using the site for a few weeks with no issues until the last couple of days. Videos won't play on tablet/PC/phone with Edge or Chrome

Glad to hear that such issues have been infrequent for you thus far. Encountering issues like these the first time I tried to use the service wasn't a great first impression, but hearing that puts my mind more at ease.


# 8
whawke
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Joined: 10/29/23
Posts: 3
whawke
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Joined: 10/29/23
Posts: 3
11/13/2023 6:00 pm

Ah, good. They are working again for me too. Look forward to getting back to it after work! 🤘


# 9
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,554
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,554
11/13/2023 7:03 pm

Hi All! Apologies for the issue encountered this morning. If anyone else is still having issues, please send us an email to admin@guitartricks.com 


If you have any questions, comments, or concerns, please contact us.
# 10
curnla
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Joined: 01/25/08
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curnla
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Joined: 01/25/08
Posts: 1
07/21/2024 1:10 am

I am having the same problem. I have been a member of Guitar Tricks for several years. I watch lessons on a Windows based PC and everything goes well. I have a Macbook Pro and use Safari. I tried that today and the videos will not play at all. There is just a blank screen where the video lesson should be. I regularly watch news videos on all major sites. I can see Youtube all day long with no issues. There are no other websites that I go to that I cannot see there videos. In fact I can go to other online subscription guitar lesson sites and I can watch all of there videos. I JUST CANNOT WATCH GUITAR TRICKS VIDEOS ON MY MAC!!!


# 11
coralierussel2
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Joined: 08/13/24
Posts: 1
coralierussel2
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Joined: 08/13/24
Posts: 1
08/13/2024 9:41 am

How can users ensure compatibility between the Guitar Tricks platform and Safari on Mac to enable smooth video playback and enhance the learning experience for Mac users encountering similar playback issues?


# 12

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