Cannot cancel subscription


lee05503
Registered User
Joined: 05/18/20
Posts: 21
lee05503
Registered User
Joined: 05/18/20
Posts: 21
09/17/2020 11:51 am

I went under account,membership type Full Access Subscriber and clicked (Cancel) . Cancel takes me to a blank page. I've tried to cancel on two different computers an Asus and an HP, and it's the same, cancel takes me to a blank page. I contacted customer service asking them to cancel my subscription and they never did reply back to me. [br][br]My expiery date is 9-18-20; if I'm rebilled tomorrow I'm going to be ticked.


# 1
lee05503
Registered User
Joined: 05/18/20
Posts: 21
lee05503
Registered User
Joined: 05/18/20
Posts: 21
09/17/2020 1:12 pm

I've sent two emails and both have now been ignored.


# 2
john of MT
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Joined: 10/08/09
Posts: 1,522
john of MT
Full Access
Joined: 10/08/09
Posts: 1,522
09/17/2020 1:53 pm

See if this offers any help, https://support.guitartricks.com/hc/en-us/articles/216287137-How-do-I-cancel-my-account-

If you think you've allowed enough time for a response to your emails try the phone;

(855) 394-8482 (9 -5 PST, M-F).


"It takes a lot of devotion and work, or maybe I should say play, because if you love it, that's what it amounts to. I haven't found any shortcuts, and I've been looking for a long time."
-- Chet Atkins
# 3
lee05503
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Joined: 05/18/20
Posts: 21
lee05503
Registered User
Joined: 05/18/20
Posts: 21
09/17/2020 1:55 pm

John of MT already tried it, when I click the link to cancel it takes me to a blank page. So that doesn't help.


# 4
john of MT
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Joined: 10/08/09
Posts: 1,522
john of MT
Full Access
Joined: 10/08/09
Posts: 1,522
09/17/2020 2:49 pm

If you shot an email to Admin without a response try the phone number. There should be someone there in about an hour and a half from now.

Good luck.


"It takes a lot of devotion and work, or maybe I should say play, because if you love it, that's what it amounts to. I haven't found any shortcuts, and I've been looking for a long time."
-- Chet Atkins
# 5
lee05503
Registered User
Joined: 05/18/20
Posts: 21
lee05503
Registered User
Joined: 05/18/20
Posts: 21
09/17/2020 2:53 pm

Guitartricks cancel link does not work proof


# 6
JeffS65
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Joined: 10/07/08
Posts: 1,602
JeffS65
Registered User
Joined: 10/07/08
Posts: 1,602
09/17/2020 7:25 pm
Originally Posted by: lee05503

Guitartricks cancel link does not work proof

In my job, I have a few pages I publicly own within the corporation I work for and have learned that cookies/cache is a pesky thing. Not sure if that applies here but have you deleted your cookies/cache/history in your browser?

Since I'm not part of GT, it's only my laymans tip.


# 7
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,464
Guitar Tricks Admin
Full Access
Joined: 09/28/05
Posts: 3,464
09/17/2020 8:58 pm
Originally Posted by: lee05503

I went under account,membership type Full Access Subscriber and clicked (Cancel) . Cancel takes me to a blank page. I've tried to cancel on two different computers an Asus and an HP, and it's the same, cancel takes me to a blank page. I contacted customer service asking them to cancel my subscription and they never did reply back to me. [br][br]My expiery date is 9-18-20; if I'm rebilled tomorrow I'm going to be ticked.

Hi Lee05503,

We're sorry for the confusion! We see that you are a gift card user, which means there is no rebill that will take place and nothing to cancel.

The subscription will expire on its own, you will not be charged since there is no credit card on file - you signed up with a gift card with a specific duration and it does not auto-renew.

We're sorry that the button even showed up on your end. Fixing that now so it doesn't confuse other members!

Apologies! Thanks for your patience and understanding.

Best,

Camille


If you have any questions, comments, or concerns, please contact us.
# 8
andre.bernier1
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Joined: 09/19/20
Posts: 1
andre.bernier1
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Joined: 09/19/20
Posts: 1
09/23/2020 1:03 pm

If you paid with Paypal, you have to cancel through your Paypal account

Hope this will help


# 9

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