Originally Posted by: lee05503I went under account,membership type Full Access Subscriber and clicked (Cancel) . Cancel takes me to a blank page. I've tried to cancel on two different computers an Asus and an HP, and it's the same, cancel takes me to a blank page. I contacted customer service asking them to cancel my subscription and they never did reply back to me. [br][br]My expiery date is 9-18-20; if I'm rebilled tomorrow I'm going to be ticked.
Hi Lee05503,
We're sorry for the confusion! We see that you are a gift card user, which means there is no rebill that will take place and nothing to cancel.
The subscription will expire on its own, you will not be charged since there is no credit card on file - you signed up with a gift card with a specific duration and it does not auto-renew.
We're sorry that the button even showed up on your end. Fixing that now so it doesn't confuse other members!
Apologies! Thanks for your patience and understanding.
Best,
Camille
