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player extremely slow lately

rzingher
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Joined: 02/25/13
Posts: 6
rzingher
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Joined: 02/25/13
Posts: 6
02/26/2015 4:02 am
In the past few days the lessons on the media player have been extremely slow. To the point where the video just hangs up. Please advise on possible solutions.
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# 1
fyreman193
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Joined: 02/04/15
Posts: 2
fyreman193
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Joined: 02/04/15
Posts: 2
03/01/2015 12:40 am
I'm having the same issues. Checked my ISP and everything is fine. Down speeds are 20-22 mbps.

IF the video loads at all it will hang up after a few seconds.
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# 2
Ben Martin
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Joined: 04/26/10
Posts: 370
Ben Martin
Administrator
Joined: 04/26/10
Posts: 370
03/03/2015 9:56 pm
Hey guys,

We got a report of some slowness late last week from the video delivery team we work with, but they told us that it should be back to normal now.

Let us know if that's not the case?

Ben
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# 3
fyreman193
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Joined: 02/04/15
Posts: 2
fyreman193
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Posts: 2
03/03/2015 11:39 pm
Seems to be better, haven't had to many issues as of late.

Thanks for following up!
Jason
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# 4
rzingher
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rzingher
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Posts: 6
03/04/2015 4:44 am
Hi,
It is better than before. But I am still experiencing very frequent video hang ups. It does not seem to be fixed yet.
regards,
Robert
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# 5
rzingher
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rzingher
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Posts: 6
03/05/2015 6:37 am
Actually, I am sorry to say it is not getting better. I am still experiencing the same problems. Videos have become impossible to watch. I am beginning to wonder weather the website for some reason is just not available in my area anymore?
Let me emphasize again, I have no technical issues watching videos from youtube or any other web site. This seems to be specific to videos on this website. Also, I am experiencing the same hang up issues while trying to watch the video lessons on my tablet.

Please advise.


regards,
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# 6
Warlord187
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Joined: 03/01/15
Posts: 3
Warlord187
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Joined: 03/01/15
Posts: 3
03/05/2015 7:03 am
Same here. There are way to many hang ups and some videos are nearly unwatchable. I have no problem with other streams and my connections are good.

Please advise


Regards,

Jerry
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# 7
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,587
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,587
03/06/2015 12:44 am
Hi guys,

We're aware that some users are experiencing issues with video play. Our tech team is working on this. Please bare with us as we sort through this and thank you for letting us know!

- Guitar Tricks Admin
If you have any questions, comments, or concerns, please contact us.
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# 8
Warlord187
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Joined: 03/01/15
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Warlord187
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03/12/2015 4:06 am
I'm still not seeing any improvement.

Regards,

Jerry
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# 9
rzingher
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Joined: 02/25/13
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rzingher
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Posts: 6
03/13/2015 1:04 am
Same here. No improvement. Video still hangs up.
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# 10
applemech
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Joined: 07/16/14
Posts: 2
applemech
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Joined: 07/16/14
Posts: 2
03/19/2015 1:49 am
Same issue here. Work fine in the small window, but when full screen it's impossible to watch. New player / Old player / High Res / Low Res, makes no difference. It's getting hard to work with and making me reluctant to use the site and practice.

All other streaming sites work fine, so let's get this fixed guys!
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# 11
Guitar Tricks Admin
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Guitar Tricks Admin
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Joined: 09/28/05
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03/20/2015 12:03 am
Our tech team has been working on this. If you are still having issues with video play, please write into our customer service so we can ask questions to gain further insight on the situation.

Reach out to customer service here: https://www.guitartricks.com/contact.php

Thanks,
GT Admin
If you have any questions, comments, or concerns, please contact us.
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# 12
RCB-CA-USA
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Joined: 05/25/08
Posts: 103
RCB-CA-USA
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Joined: 05/25/08
Posts: 103
03/20/2015 1:39 pm
Originally Posted by: Guitar Tricks AdminOur tech team has been working on this. If you are still having issues with video play, please write into our customer service so we can ask questions to gain further insight on the situation.

Reach out to customer service here: https://www.guitartricks.com/contact.php

Thanks,
GT Admin

I fixed most of the video glitches by adjusting the ATT wireless router firewall Advanced Settings. The two features that were causing video issues were Excessive Session Detection and Packet Flooding. I unchecked both leaving the router less secure but the video problems are solved for the most part.

Also, cookies and browser plugins screw up and slow down the browser video. Use one browser with only the plugin you need for lessons and set it to delete cookies when closed. Open a new browser whenever do guitar lessons to get the best quality.
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# 13
Warlord187
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Joined: 03/01/15
Posts: 3
Warlord187
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Posts: 3
03/25/2015 4:38 am
Speed is waaayyy better!!! Thanks much. Now I don't have to pause and play all the time.

Regards,

Jerry
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# 14
Guitar Tricks Admin
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Guitar Tricks Admin
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Joined: 09/28/05
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03/25/2015 6:39 pm
Hi Warlord187,

Glad to hear it!

Best,
GT Admin
If you have any questions, comments, or concerns, please contact us.
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# 15

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