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jfawkes
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Joined: 03/02/12
Posts: 6
jfawkes
Registered User
Joined: 03/02/12
Posts: 6
03/07/2012 8:22 am
It won't show up when I am viewing the lessons or songs and no pictures like the circle of fifths will either.
# 1
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,587
Guitar Tricks Admin
Full Access
Joined: 09/28/05
Posts: 3,587
03/08/2012 1:30 am
Hi Jfawkes,

Well that's no good.

Are you encountering this issue site-wide, or just on certain videos? If
it just occurs on specific videos, please send them to us so we can test
them on our end.


If you are having trouble with all videos, please try these two simple
tests and tell me the results? These tests will help us figure out where
the problem is and how to fix it.


*[1]* Try using a different browser. Does that help or do you have trouble
with videos on that browser as well?


*[2]* Try a different computer. Does that help or do you have trouble with
videos on that computer as well?



Let us know, and we will be happy to help further.
If you have any questions, comments, or concerns, please contact us.
# 2
jfawkes
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Joined: 03/02/12
Posts: 6
jfawkes
Registered User
Joined: 03/02/12
Posts: 6
03/08/2012 7:26 am
site wide but it could be just the browser I'll try a different browser.
# 3
jfawkes
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Joined: 03/02/12
Posts: 6
jfawkes
Registered User
Joined: 03/02/12
Posts: 6
03/08/2012 7:27 am
there is a protection policy on the computer I use but I don't know if thats the problem.
# 4
hunter1801
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Joined: 01/27/05
Posts: 1,331
hunter1801
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Joined: 01/27/05
Posts: 1,331
03/08/2012 9:26 pm
What exactly do you mean by "protection policy"?
# 5
jfawkes
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Joined: 03/02/12
Posts: 6
jfawkes
Registered User
Joined: 03/02/12
Posts: 6
03/08/2012 11:13 pm
just filtered internet which is a bit stupid I am 13
# 6
hunter1801
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Joined: 01/27/05
Posts: 1,331
hunter1801
Registered User
Joined: 01/27/05
Posts: 1,331
03/10/2012 12:14 am
That might be an issue depending on the program used and what is being filtered out. If it is set up to disable/not allow images, java, flash, or other random things, it can definitely mess with some stuff. If there is an "unprotected" computer in the house, you can test the site on there. Best bet would be to ask your parents (or whoever controls the filter) to disable EVERYTHING so you can test out just this issue. If it works, then you know that's the problem.
# 7

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