Got my discs undamaged (last week-within 10 days of placing order) and a whole lot of tabs for popular songs! I didn't have any problems at all and had very prompt assistance from their customer support team over a question. I also received a zip file with all the material, as well. No problems opening or using! I have been to A LOT of online guitar sites and have found they each have their pros, as well as their cons. I am personally grateful to have so many great resources at my fingertips and rarely fail to take away something positive from any of the various instructors at the various websites. Your experience level as a player, goals, learning style, and even budget are all considerations. As a visual learner, I get a lot more out of being able to print a tab than watching someone else play through a version that is unavailable over and over and over. But that's just me. That old saying about "many ways to skin a cat" is true.