I ordered Claude Johnson's Chicken Pickin' DVD's with Sol Philcox. They arrived and all 6 were physically damaged. They looked as if someone had used them for drink coasters. I returned them and never received a refund. They sent me a new set and I was BILLED AGAIN!!! Neither time did they arrive with the promised tablature. Several phone calls went unanswered and unreturned. Finally after several weeks I recieved an e-mail from someone who was absolutely clueless. In addition I was billed an unauthorized $20 for his ridiculous 'guitar god club'! DO NOT GIVE HIM YOUR CREDIT CARD NUMBER!!!

if you want to read more horror stories and stories of general incompetence go here>

http://www.chordie.com/forum/viewtopic.php?pid=93922#p93922