Sound is mute each time I open a new video.


Jacklvmae
Full Access
Joined: 03/18/19
Posts: 4
Jacklvmae
Full Access
Joined: 03/18/19
Posts: 4
09/07/2023 8:53 pm

Each time I open a new video the sound is off. I have to click the speaker icon to enable it. Why might this be happening?

This did not used to happen.


# 1
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,483
Guitar Tricks Admin
Full Access
Joined: 09/28/05
Posts: 3,483
09/11/2023 6:01 pm
#1 Originally Posted by: Jacklvmae

Each time I open a new video the sound is off. I have to click the speaker icon to enable it. Why might this be happening?

This did not used to happen.

Please take a look at this article explaining how you can change those settings in your particular web browser: https://support.guitartricks.com/hc/en-us/articles/360016144754-Sound-is-muted-automatically-when-starting-a-Lesson?mobile_site=true


We would also suggest accessing the site from a different web browser (Chrome, Firefox, Edge) and see if that resolves your issue.


The issue is not coming from the Guitar Tricks program itself, so we are not able to change those settings on your personal web browser. We apologize for any inconvenience.


If you have any questions, comments, or concerns, please contact us.
# 2

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