I happen to like Musiciansfriend a lot. Their customer service is no where near bad, and ever since Mars music closed, there isn't many other options for us Wisconsin folk. (other than overpriced music stores that mainly sell orchestra equipment.)

They have a wide variety and very low prices. My friends and I use musiciansfriend all of the time. It's convenient and no where near a bad. I'm sorry to hear you've had a bad experience, but I have yet to receive a bad product or bad service from musiciansfriend.com