Originally Posted by: fisheyes

Thanks for the information, I have applied the account settings as suggested however still having a similar issue. I assume the site drops a cookie holding these preferences and as such I have cleared out by web cache and cookies but it still does not work on the latest Chrome (does not honour the request for 4k video even when it is available).

I will do some further testing on a different machine and confirm back if this is just an issue with my machine or potentially a wider problem with the site.

Thanks again.

Hi there. Thanks for letting us know. The resolution setting in the ACCOUNT page should do the trick. Have you tried using another web browser yet? Let us know what you find out. I'll pass this along to the team as well.

Billy