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ipad 4 error 'resource unavailable'


nanogig
Registered User
Joined: 02/25/16
Posts: 1
nanogig
Registered User
Joined: 02/25/16
Posts: 1
07/02/2016 11:11 am
Hi,
I have a full subscription, however, every day I get this error message 'resource unavailable' on my Ipad 4 (IOS 9.3.2) using the app to ALL lessons AFTER logging into my account. There is no pattern to this error. If leave it for a couple of hours, I get access again??!!

When this error occurs, I log into my account using Windows PC and have no problems.

Has anyone encountered this problem and has a solution?

Thanks,
Rod C.
# 1
Guitar Tricks Admin
Full Access
Joined: 09/28/05
Posts: 3,587
Guitar Tricks Admin
Full Access
Joined: 09/28/05
Posts: 3,587
07/05/2016 4:57 pm
Hi Rod,

I'm sorry you are experiencing this issue! This should not be a normal occurrence for our app users.

We recommend that you uninstall the app and reinstall it, then restore your purchase to link your subscription back to the app.

If you experience this issue you can contact our support team at the link below for a quick response:

https://guitartricks.zendesk.com/

Please contact our support team if this troubleshooting tip does not work for you. They will be happy to assist you further.
If you have any questions, comments, or concerns, please contact us.
# 2

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