Guitar Tricks Online Guitar Lessons

API says "". Help !!

dmf1987
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Joined: 09/01/15
Posts: 1
dmf1987
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Joined: 09/01/15
Posts: 1
09/08/2015 1:52 pm
Hi, new to the guitar and signed up here ... half way through learning on the first lesson and keep getting this message: API says "".

I cannot get any lessons to load ... my browser is upto date and using a Mac. Tried on iPad to see if my Mac and get the same ... any advice ?
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# 1
1jollyjoker
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Joined: 04/14/15
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1jollyjoker
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09/08/2015 2:24 pm
Originally Posted by: dmf1987Hi, new to the guitar and signed up here ... half way through learning on the first lesson and keep getting this message: API says "".

I cannot get any lessons to load ... my browser is unto date and using a Mac. Tried on iPad to see if my Mac and get the same ... any advice ?




Same problem here. Must be an internal problem that someone should look into. Hopefully a moderator monitors these threads.
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# 2
adiaz1182
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adiaz1182
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09/08/2015 2:46 pm
I'm having the same issue as well...
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# 3
scottee111
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scottee111
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09/08/2015 2:55 pm
same for me getting annoying
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# 4
sasuak
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sasuak
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09/08/2015 2:58 pm
Same here......
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# 5
Taylorhill71
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Taylorhill71
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09/08/2015 4:48 pm
Same thing has been happening to me all morning. I've emailed, but no response.
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# 6
Ben Martin
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Joined: 04/26/10
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Ben Martin
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Joined: 04/26/10
Posts: 365
09/08/2015 5:58 pm
Hey everyone,

We're really sorry for that. It looks like there was a bug that's now fixed, and everything should be working fine now. Just refresh your browsers. let us know if you have any more issues.

Thanks,
Ben
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# 7
john of MT
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john of MT
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09/08/2015 10:10 pm
Ben -

I've always had the perception that submitting a request at the GT Help Desk is a quicker way than posts on the Forum to bring attention to problems. Will you comment on that?

Is either way better than the other? Does GT have a preference for bringing the attention of the techs to problems that effect the operation of the site?

john
"It takes a lot of devotion and work, or maybe I should say play, because if you love it, that's what it amounts to. I haven't found any shortcuts, and I've been looking for a long time."
-- Chet Atkins
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# 8
Jon Broderick
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Jon Broderick
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Joined: 10/31/00
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09/08/2015 10:57 pm
Hi John,
The help desk is monitored much more frequently. So it is faster to use the help desk than to post on the forum. We prefer people use the help desk, but putting messages here works as well.

We are just glad you tell us, so we can fix things.


Jon
Jon Broderick
Guitar Tricks Instructor

www.GuitarTricks.com - Home of Online Guitar Lessons
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# 9
GT Staff
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GT Staff
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Joined: 06/29/15
Posts: 613
09/09/2015 4:19 pm
Originally Posted by: john of MTBen -

I've always had the perception that submitting a request at the GT Help Desk is a quicker way than posts on the Forum to bring attention to problems. Will you comment on that?

Is either way better than the other? Does GT have a preference for bringing the attention of the techs to problems that effect the operation of the site?

john


HelpDesk is definitely the quicker option.
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# 10
nic_at_lvlt
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nic_at_lvlt
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10/23/2015 1:50 pm
New to GT this morning. Seeing same issue. Submitted helpdesk request first then thought I'd do a search on forum.
I am using
Apple MAC El Capitan
Firefox 41.0.2
Same on Safari.

Odd thing is it seem to be intermittent. I have just been through first stage of intro lessons. When I want to access 2nd stage I get the error. I watched the I Can't Quit You Babe intro, went to access is again and hit the error.

big not fixed?

thanks
nic
Framus Panthera Studio Custom
Blackstar HT-1
MAC with Garageband
Focusrite 2i2
self confidence of a potato peeler
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# 11
jeffo184
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jeffo184
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10/23/2015 4:09 pm
Still happening. Every video I click on I get that message. When I refresh, it goes away and everything works fine. It then happens again when I click on another video....annoying.
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# 12
nic_at_lvlt
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nic_at_lvlt
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10/25/2015 5:13 pm
well a magical thing happened........it seems to be working now!!
Framus Panthera Studio Custom
Blackstar HT-1
MAC with Garageband
Focusrite 2i2
self confidence of a potato peeler
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# 13
Guitar Tricks Admin
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Guitar Tricks Admin
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Joined: 09/28/05
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05/01/2023 9:39 pm

Hi Sailed, Is this issue still persisting? The error should have been fixed this morning. Please let us know if you are still having issues. 


If you have any questions, comments, or concerns, please contact us.
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# 15

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