Cant play video in High resolution


trungnguyen.titi94
Registered User
Joined: 03/27/15
Posts: 4
trungnguyen.titi94
Registered User
Joined: 03/27/15
Posts: 4
08/01/2015 11:49 am
The video always set to 'Low resolution'. i tried to click into High or medium resolution so many times but the actual playing video is very blur, even in full screen mode.
# 1
GT Staff
Administrator
Joined: 06/29/15
Posts: 613
GT Staff
Administrator
Joined: 06/29/15
Posts: 613
08/01/2015 11:44 pm
It's possible that the video is buffering because of a slow internet connection. That would make it blurry and ultimately degrade the quality.

Do you know how fast your connection is? Do you have other people in your home using it, perhaps streaming other videos like Netflix or something similar?
# 2
trungnguyen.titi94
Registered User
Joined: 03/27/15
Posts: 4
trungnguyen.titi94
Registered User
Joined: 03/27/15
Posts: 4
08/02/2015 10:56 am
I have no problem playing Youtube in 720p and 1080p. This happen when i change to the new GT site. And also, i am a Mac OS user, hope this may help
# 3
pattyb5
Registered User
Joined: 03/30/12
Posts: 91
pattyb5
Registered User
Joined: 03/30/12
Posts: 91
08/02/2015 4:50 pm
Originally Posted by: trungnguyen.titi94I have no problem playing Youtube in 720p and 1080p. This happen when i change to the new GT site. And also, i am a Mac OS user, hope this may help


I'm having same issues with videos freezing. the sound continues however. never had this issue when using the "old player."
# 4
GT Staff
Administrator
Joined: 06/29/15
Posts: 613
GT Staff
Administrator
Joined: 06/29/15
Posts: 613
08/03/2015 6:42 pm
Hey guys - try this again today and let me know if you're still having the same problem. Thanks for your patience here.
# 5
Ben Martin
Administrator
Joined: 04/26/10
Posts: 365
Ben Martin
Administrator
Joined: 04/26/10
Posts: 365
08/03/2015 7:26 pm
Hey Everyone,

We found a bug that was affecting the video resolution buttons, and that's all fixed now. Thanks for letting us know about this!

Ben
# 6

Please register with a free account to post on the forum.