There is a message somewhere along the activation program where it says "run or open", everybody does run, but not in this case hit open and you will get the activation code and then a few more confusing steps and you're in.
I had to call and email those people a bunch of times, but its working now, just now have to find out how to use all the bells and whistles.
I feel your pain.
Just be patient or send it back.
