View post (Cubase does not have their act together)

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bbzswa777
Registered User
Joined: 01/15/14
Posts: 620
bbzswa777
Registered User
Joined: 01/15/14
Posts: 620
11/01/2014 4:19 am
This is pretty much a post to bash the company Cubase and/or Alesis because they use Cubase. I received the entire package today with the actual Alesis iO2 device (which is great and looks pretty sexy). It also includes a DVD to install Cubase LE. But they don't include the 25 digit activation code in the package! No.... they make you enter the product number and then they're supposed to provide you with the activation number on their website. But does that work? NO! Even though it says "Successfully Registered," it says there are no valid product licenses found on this eLicenser. I've also seen countless threads online of others who experienced this same exact thing.

Why the hell can't they just give you the activation code in the box? I can't even open Cubase until I get this code, and of course I can't call them until Monday.

I'm extremely pissed off.