Several users have emailed us with reports of connection problems.

Our server is currently running, accepting incoming connections, and responsive. The server status can be verified here: http://www.isitdownrightnow.com/guitartricks.com.html

It may be helpful to know that when you connect to Guitar Tricks there are several networks, switches, and hubs between your computer and our server. Your local network, your Internet Service Provider's (ISP) network, Tier 1 / Tier 2 / Tier 3 networks (which act as the "backbone" of the Internet), and our servers are all part of that system. A disruption in any one of those may cause your connection to Guitar Tricks to fail. Often, an unknown connection failure will resolve itself within a short period of time.

I have requested several of the affected users to run a traceroute test from their computers. This test shows how your connection is routed to the Guitar Tricks servers and provides information about all of the networks and equipment that the connection passes through along the way. I have noticed that the same Tier 1 provider appears to have intermittent connection time outs in most of these traceroute tests. This confirms that the connection failures are most likely due to a problem in between your computer and our servers and is out of our control.

As mentioned before, the connection problems will most likely disappear on their own within a short amount of time. However, if the problem is persistent, you may need to open a service ticket with your ISP.

If you have any further questions, please contact me by emailing [email]admin@guitartricks.com[/email].

Best regards,

James
GT Admin