My Ovation purchase was my first dealing with Sweetwater. Boy, was I impressed!!!

Multiple emails from multiple people congratulating me on the purchase, a phone call from my now personal rep assuring me about the pending shipment and answering questions or promising to call back with answers. True to her word about the call back and we had an half-hour chat about guitar, music, our backgrounds, etc. She talked about her training, past experience and her love for her job. I thought we were gonna have a relationship! ;) She also offered me discounts for referrals I send her way (listen up, y'all :D). Another SW rep sent a slew of studio-quality photos of my new guitar while I was awaiting its arrival...

Yup...Sweetwater impressed me big time!