Sorry to hear that. You can contact us at http://www.guitartricks.com/contact.php, please let them know the trouble you are having and what country you are in and we'll try to help you.
I'm on a mac in the US and things are OK on my end.
Best,
[FONT=Book Antiqua][FONT=Arial][FONT=Tahoma]Neal
GT Channel Host[/FONT][/FONT][/FONT]
http://www.guitartricks.com/channel/
GT Channel Host[/FONT][/FONT][/FONT]
http://www.guitartricks.com/channel/