My guess is it might be an Adobe Flash issue. I tried loading the guitar trick videos using both my Mac (using Safari and Firefox) as well as on my Windows XP using IE and the problem happens in all of them. Just curios, what version of Adobe Flash are you guys using where it worked? Mine is the latest version 10.0.42.34.

I uninstalled and reinstalled it already but still to the problem won't go away. What's your Flash version and what browser (and version please) do you guys use? It's a very recent version from Adobe. My guess is once people start getting this update you might begin seeing a flood of customer service issues like mine.

thanks