I've always had good experiences with their Calgary store. I went in to get a Bad Monkey distortion pedal from them, and they were out of stock. They said it would take a week to get some more. A week later, I got my pedal. The next day, I brought it back because it wasn't true-bypass, and sucked the tone out of my guitars. No problem. Full refund on-the-spot. I've never special-ordered anything, but I've been very pleased with their service on in-stock items.

It seems strange that anything would take that long to bring in, unless its a limited-production item that the factory only builds when they get an order. If the Canadian distributor has it in stock, it shouldn't take more than a week.