Sorry about your luck on this one. What you may be able to do is this; if you have a friend or an associate who is a lawyer, or is in school to become one, begin to paper the h**l out of Paypal, Parcelforce and Ebay. Seriously, sometimes enough letters threatening litigation is enough to spark a little interest. Letters with the name of a law firm or from a lawyer directly indicating that they represent you and that they hope to avoid costly litigation on both sides. In that, if repairs are made, at no cost to you, as soon as humanly possible, then there will be no need for the courts to get involved. However, IF it becomes neccessary to litigate the matter, not only do you want your money refunded AND a new guitar, you will also need to be compensated for your time, effort and legal fees.

Most companies will settle up in some fashion.

If you do not have representation, you can actually start this paper train on your own. Trouble is, they tend to ignore you until you get some hired legal gun to contact them.

I do know this, if I were going to do it this way, I would photograph the guitar a million different ways and I would NOT start any sort of repairs. Once you do that, then their immediate defense is that you altered the evidence and then they have no fear of litigation.

In this country, our courts systems are jammed packed with lawsuits. What most people don't know is that 80%-90% of all lawsuits are settled up before they ever reach the courts. Some times you gotta yell a little bit for someone to hear you.

Good luck.