user manual

Login Troubleshooting Guide

For most of our members, logging into Guitar Tricks is easy and convenient.

If you are experiencing problems, this guide should help you fix your problems quickly.

This information is based on hundreds of support tickets solved by our team. Please let us know if it helps you, or if you have ideas to improve this guide!

Reading the information below will be the fastest way to fix any login issue you might be experiencing.

Step 1: Test Login Status.

First, let's see if you are already logged in.

TESTING YOUR LOGIN STATUS: SUCCESS. Your username is affiliate and you are logged in.

Step 2: Re-try Login.

If you are not logged in, please try logging in using this form.

Please pay attention to any error messages you see, they will tell you what step to take next.

Step 3: Determine Specific Problem

Login problems generally fall into one of three categories.

Situation 1: Bad Password

Situation 2: Login Succeeds, Then Asked To Login Again

Situation 3: Cookie Error

Use the three Situation descriptions below to find the solution to your login issue.

Situation 1: Bad Password

Symptoms: You try to log in, and get this error message:

You have entered an invalid username or password. Please press the back button, enter the correct details and try again.

Don't forget that the password is case sensitive.

Fix: We recommend that you reset your password.

Click here to request a password reset from our automated system.

If you have trouble with our automated system, please contact us and request a new password.

This will take generally up to 24 hours to process, but the option is available if you have trouble with the automated system.