Videos Not Loading


jd13
Full Access
Joined: 08/07/17
Posts: 1
jd13
Full Access
Joined: 08/07/17
Posts: 1
07/07/2018 2:25 am

Greetings!

I tried to access lessons this evening, but I'm unable to get the video lessons to play. When I click on the play button, I just see a line tracing the shape of the play icon over and over again in the middle of the screen.

Other Internet pages and videos load just fine on other sites on my browser this evening. I'm using a desktop computer with Safari browser.


# 1
hooscrowder
Registered User
Joined: 10/30/17
Posts: 1
hooscrowder
Registered User
Joined: 10/30/17
Posts: 1
07/16/2018 1:03 am

I am having a similar issue intermittently. Stops in the middle of lesson videos and I get the triangle icon then it locks up. I have tried two different browsers and don't seem to have issues on other websites. I think there may be an issue with the video player.


# 2
Guitar Tricks Admin
Full Access
Joined: 09/28/05
Posts: 3,476
Guitar Tricks Admin
Full Access
Joined: 09/28/05
Posts: 3,476
07/17/2018 11:53 pm

Hi there,

If you try and play a video and it gives you that rotating triangle icon with the lines, it may be because of a slow internet connection. Be sure to adjust the quality of the video to a lower setting and that may solve the problem.

You can also try testing out the video on another device if possible and see if that fixes the issue!


If you have any questions, comments, or concerns, please contact us.
# 3

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