Lesson videos are not showing up but intros do


tempts4lifer0
Registered User
Joined: 05/29/16
Posts: 0
tempts4lifer0
Registered User
Joined: 05/29/16
Posts: 0
08/02/2016 3:49 pm

Hey there, I havent had this problem before, but the core lesson videos are not showing up and instead the area where the video is supposed to be is blank. One of the beginner intro videos loads up, but the actual lessons are nowhere to be seen. Thank you for your help!
# 1
Guitar Tricks Admin
Full Access
Joined: 09/28/05
Posts: 3,481
Guitar Tricks Admin
Full Access
Joined: 09/28/05
Posts: 3,481
08/02/2016 6:36 pm

Hello,

Sorry to hear that the lessons aren't showing up for you. When you have any video issues, please feel free to send to admin@guitartricks.com directly.

I have tried viewing Core Learning System videos, and I am on Chrome - they showed up for me. If you could, please send a screenshot and the details of what device you are on + internet browser to admin@guitartricks.com.

We want to help you figure this out asap!


If you have any questions, comments, or concerns, please contact us.
# 2
david.e.mongin
Registered User
Joined: 11/16/16
Posts: 2
david.e.mongin
Registered User
Joined: 11/16/16
Posts: 2
11/17/2016 2:42 am

I am having the same issue in all 3 of my browsers. Chrome, Firefox, and Edge.


# 3
david.e.mongin
Registered User
Joined: 11/16/16
Posts: 2
david.e.mongin
Registered User
Joined: 11/16/16
Posts: 2
11/17/2016 2:59 am

Avira ad-blocker was stopping the videos from loading.


# 4
Ben Martin
Administrator
Joined: 04/26/10
Posts: 365
Ben Martin
Administrator
Joined: 04/26/10
Posts: 365
12/06/2016 6:03 pm
Originally Posted by: david.e.mongin

Avira ad-blocker was stopping the videos from loading.

Glad you figured it out and let us know, thanks! We will keep that in mind when users have similar issues with the video player not loading.


# 5

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