Hey, Douglas.
That screenshot showing the video lesson entitled "Getting Comfortable" is the first lesson of the Fundamentals 1 course by Anders. You found it! Watch that video. After working with that lesson, click the NEXT LESSON button below the video player for the next lesson. Keep doing that & you are on your way.
I don't have any experience with the app. I only use the website. If you contacted customer support you might not get a reply until after the holiday weekend.
Best of success!
Christopher Schlegel
Guitar Tricks Instructor
Christopher Schlegel Lesson Directory