Hi johngfrost,
I'm sorry to hear about what happened. I will follow this up and email you directly with more info on what we can do. We will make this right.
If anyone else has received a guitar that has been damaged or has quality issues, please contact us using this form here: https://support.guitartricks.com/hc/en-us
We apologize and thank you all for your patience.
If you have any questions, comments, or concerns, please contact us.