Go to the bottom of this page and click on "Contact Us". That takes you to "Guitar Tricks Support" and near the top of that page is "Contact Customer Support." Under that find, "Send us an email." Click on that to explain the problem and customer support may be able to help.
"It takes a lot of devotion and work, or maybe I should say play, because if you love it, that's what it amounts to. I haven't found any shortcuts, and I've been looking for a long time."
-- Chet Atkins
-- Chet Atkins