I may be missing something here. But I typically use the site a few months and then stop for a bit. When I want to stop my membership it used to allow me to do it online just by clicking cancel.

Now, it asks me if I want to cancel, gives me a few reasons why i should reconsider, and then gives me a telephone number that I need to call?

Is this accurate and for real? I just want to cancel my account, why do I need to call in to do so? I never had to do this before.

If I am mistaken, please correct me and I will cancel online, but if its not a error and the process is to call some number between monday and friday, then that is a poor customer service move from my perspective.