All that said, and in my recollection, buffering hasn't surfaced as an issue in a year or two. Sometimes there are internet node issues but that usually looks like a slow initial response from servers, not slow downloads/buffering. In any case, yours may be a problem specific to your gear and 'your' connections.
For tech help, click on the "Help" button found near the top right corner of every GT page. Then click the "Submit A Request" tab on the bar at the top. That's a much faster and specific way to get help with these kinds of problems. The folks that work that desk are great!!
Welcome to GT and the forum.
Oh....just curious. Which instructor are you accusing of having fat fingers? :D
"It takes a lot of devotion and work, or maybe I should say play, because if you love it, that's what it amounts to. I haven't found any shortcuts, and I've been looking for a long time."
-- Chet Atkins
-- Chet Atkins