I'm having problems with the downloading function. I like the ability to download so I can take the lessons with me to practice where I don't have Wi-Fi access. I try to download, and almost every time, the download fails. I have to retry sometimes 2 or 3 times, and finally get the lesson. But each retry counts against my 15 a day limit. So for example, today I was able to get the first 5 videos of the Country Style lessons, and reached my maximum of 15.

I contacted customer service, and through them determined maybe it was a browser issue (I use IE). I switched to Chrome, which was even worse. So is there a way to find out why these downloads are failing? Is it a security issue on my side and I need to adjust a setting?