she has some soundblaster live soundcard...(dont know what one right now)....
i called my computer help people...they had me download the latest drivers from the soundcard company....i installed them and they worked...
funny side note tho....not funny funny . but quirky..
we were "poking around" inside the computer...and i think the soundcard came loose a little bit...
so no audio would play...
i opened the computer up and secured the card in the slot better....then when i tried to play audio..i got the mmsystem error...
so i reinstalled the drivers..and it worked...
so..i suggest..
1. make sure the soundcard is seated securely in the computer
2. check audio.
3. if that doesnt work..download latest drivers...
4. check audio.
5. if that doesnt work..ask someone really good at computers...
(p.s. these steps worked for me...if you're not comfortable opening up your "box", then please get someone to do it for you...a little tiny static could ruin your day)!!!!
good luck
-let us know if it works
-G
yo