Yeah sounds like your bridge is a little out of whack. It could even be causing the buzz you hear. You'll probably just have to tighten the springs a little. As for it being brand new i hate to say it but almost no guitar will ever come from the shop perfectly set up. I'm not trying to slander anyone but I think they do it on purpose so people will go in to have it set up for an extra $50. :eek: What do I know though. I wish I knew how to help you tighten your springs but I don't. I assure you aschleman or LATS will be around to help you out. In the mean time you can do a forum search on "Trem Springs" and see if you can dig up the answer because I'm sure someone else probably had the same problem. :)