Though to be fair, habib usually has a degree in computer science and half a brain, whereas the home grown (UK anyway) equivolent has left school with no qualifications, and dribbles....

It's a drag that sometimes the command of the english language in these call centres can make life hard, and outsourcing isnt actually any cheaper once you've gone through it all... in the UK anyway we're over run with cretins that have to work somewhere. Better on the 'phone telling you to reboot a computer than flying you trans-atlantic I reckon...