Computers are weird though.... people actually don't want to understand - they just want it fixed (or for it to have never broken).

PCs have a pretty much unique ability to bring out the blithering idiot in people...

What I used to like was getting a call from someone who said their PC didn't work... I'd turn up and get 'oh, it didn't work a minute ago....' - yeah, like hell it didn't..... what they mean is, they weren't doing it right a minute ago.

The good news is that because people are stupid, they'll pay people to dig them out of this, and pay them well... :D