Originally Posted by: iihollyI think its more that all tech support people think everyone is stupid and incompetent.

Sadly, the majority of people are stupid and/or incompetent... :rolleyes: Those in IT are no different. The guy you're talking to is probably on minimum wage (or close), probably doesn't care, and probably has less idea than you of the problem you're trying to fix.

Once they've said 'reboot it' that's it usually. You need to get through them to the people up the tree who actually know.

I'm very computer literate (used to work with 'em) and I get the same thing... I've got to the stage now of telling people the qualifications I have (or had) so they get the idea that 'is it switched on?' is not a question they need to ask.... they still do it though - perhaps to derive some twisted pleasure from their working day?