Well, I'd agree with you, but I've also tried several times over the past year to ask questions and never received responses.
About 6 months ago I wrote out a detailed letter asking about alternate mixes, then sent it 3 more times and never got an answer.
About a year ago when I first joined them, I wrote to ask whether one of the files I'd sent had been received properly because I noticed it was corrupted after sending it. I never received a reply to that, and still don't know if they got the song or not.

I just don't buy it. Even if they are 2 weeks behind on their email, you'd think that a letter sent every day for over a week with the subject line "Will somebody please answer my email (1st attempt, 2nd attempt etc..)", sent to both the A&R department, the president of the company, and the main email.. would get some kind of response. Even a fourth email address from their A&R acceptance notification doesn't work. (feel free to try it yourself... if you ever get an answer, please let me know)

I think what's basically done me in with these guys is that I just don't want to deal with them anymore. I feel physically sick at the thought of them profitting from anything I've done which isn't very conductive to creativity.
When I'm writing stuff I know that I'll be sending to them, I'm so pissed off because of past treatment that I don't even want to do it.