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  #22  
Old 09-08-2012, 12:09 PM
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Jeff_Johnston Jeff_Johnston is offline
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Please provide directions

Hi Jon,

I just tried using my new ipad2 (model MC954LL, version 5.1.1 9B206) with safari. I cannot play a lesson. I get a red screen saying I must have flash, even when I select Mobile. There is no button present to start the video. This seems to apply to all videos.

Did I not set things up correctly? Please provide directions.

Quote:
Originally Posted by Jon Broderick
We just completed a big project to prepare all the videos to work on iPhones and iPads.

Early testing shows it works great on the lessons, but there are a few minor issues with marketing videos and the front page player. We'll fix all that next week, but still you should find it quite useful as-is.

If you have an android phone, please try that too and we'll see. I am not sure what the android requirements are for it to work, so let me know what you have and if it works.


If it doesn't work, copy/paste these questions and answer them?

1. What device are you using:
2: What is your OS and version (iphone find this at settings->general->about->version)
3. Do no videos work, or just some videos:
4. If just some videos, which ones:
5. What does it do instead of working:
[ ] do you see a big red "you need flash" warning?
[ ] do you see a stillframe of the video, with no play button?
[ ] do you see a stillfram of the video, with a play button, but it won't play?
6. Any other info that might help?


Enjoy!


Jon
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  #23  
Old 09-25-2012, 04:17 PM
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Jon Broderick Jon Broderick is offline
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Hey Jeff!

Sorry I missed this message. I was out of town.

Are you still having trouble using GT on your iPad?


Jon
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  #24  
Old 10-15-2012, 10:16 PM
d9mcclu d9mcclu is offline
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Ios6

Am I the only person who lost the video capability when I switched to IOS 6 on my iPad?? Now I see a long pause and a 'No Play' (play symbol with diagonal bar) after a while on anything I try to view - home page intro, new lesson, previously played lesson.
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  #25  
Old 10-16-2012, 12:53 PM
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Jon Broderick Jon Broderick is offline
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d9mcclu,
We haven't upgraded our test ipad to iOS 6 yet. We'll upgrade it and let you know what we find out.

Jon
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  #26  
Old 10-16-2012, 07:44 PM
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Jon Broderick Jon Broderick is offline
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We upgraded our iPad to iOS 6 and the videos work fine.

I'm not sure what could cause your problem.

Maybe check settings -> safari and see if javascript is turned off?
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